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This page sets out ft444's legal position, the scope of our policies, and the rights available to you as an account holder. Access to our platform and any services described here depends on your local law and eligible region — please read this carefully before you proceed.
ft444 operates under a policy framework that governs how we collect, store and use information connected to your account. Whether you fund your account via Rocket, Upay or Bank Transfer, every transaction carried out on the platform falls within the scope of this policy. We do not share your personal or financial data with third parties outside the requirements of applicable law or the operational partners who process your payments on our behalf. Our policy is written to reflect the realities of serving Bangladesh — that means local payment routes, mobile account access and the account controls you rely on every day are all covered here. Nothing in this policy creates a contractual guarantee of service availability; access remains conditional on your jurisdiction and the eligibility criteria we publish. If any part of this policy conflicts with applicable local law in your region, the local law takes precedence. We update this document when our practices change and we will notify you through your registered account where those changes are material. You should check this page periodically so you are aware of the current version. Questions about specific clauses can be directed to our support team using the contact routes listed further down this page.
Not every part of your experience on ft444 falls under a single policy document. Understanding what this policy covers — and what sits outside it — helps you know where to look when a question comes up. The four areas below draw the boundary clearly.
Creating, verifying and managing your ft444 account — including login, identity checks and account-level controls — falls fully within this policy. Any step you take inside your account area is governed by the terms stated here, subject to your local law and eligible region.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are covered by this policy in terms of data handling and record retention. Operational processing is handled by the respective payment service; their own terms apply to the transaction mechanics.
Game content supplied by studios available in our lobby — including titles from Spadegaming, CQ9, Joker and Pragmatic Play — is governed by those studios' content licences. Our policy covers how we present and store your activity data, not the game mechanics or studio rules.
Any service, link or product outside the ft444 platform — including external payment apps or third-party sites we may reference — operates under its own legal terms. We are not responsible for the policies of those third parties and you should review them directly.
Your rights under this policy are practical, not abstract. You can review the personal and transaction data we hold against your account at any time by opening the account history section after you log in — every Rocket, Upay or Bank Transfer transaction is recorded there with a timestamp. If any detail looks incorrect — a name spelling, a contact address, a linked mobile number — you can request a correction by reaching our support team through the published contact routes on this page. You also have the right to ask what data we hold about you, how long we retain it and with whom it may be shared under legal or operational necessity. We will respond to written requests within the timeframe required by applicable policy. If you decide you no longer want an active account, you can submit a closure request through account settings; we will retain records only as long as required by law. None of these rights override local legal obligations that require us to keep certain records.
Log in and open the transaction history section to see every deposit, withdrawal and account action on file. Records from Rocket, Upay and Bank Transfer routes are all listed there with date and reference details.
If your registered name, contact number or linked wallet details are wrong, contact support with the correct information. We will verify the change against your account before updating the record.
You may submit a written request asking for a summary of the personal data we hold on your account. We will respond through your registered contact route within the timeframe our policy requires.
Open account settings and use the closure request option. We keep only the records required by law after closure; your active data is removed in line with our published retention schedule.
If you have a specific question about this policy — what data we hold, how a clause applies to your account, or how to raise a formal concern — use the contact routes below. We only list channels that are visibly published on the site; we do not promise response times we cannot evidence.
Open the live chat widget from any page while logged in. State your account reference and the policy clause or data question you want to raise. The team will either answer directly or route your query to the right person.
Send your written policy request or correction notice to the support email address published in your account area. Include your registered mobile number and a clear description of the issue so we can locate your record and respond accurately.
The Help Centre, accessible from the account menu, contains published policy summaries and common question answers. Check there first — many policy questions about transaction records, account closure and data requests are answered in plain language without needing to contact support.
Trust in how we handle your information comes from specifics, not assurances. Here is exactly how we approach the four areas that matter most on a policy page.
We collect only the data needed to operate your account — your registered contact details, transaction records from Rocket, Upay or Bank Transfer, and your activity log. We do not sell this data. We share it only where payment processing or legal compliance requires it, and only with the parties involved in that specific operation.
We use cookies to keep your session active, remember your language and region settings, and measure which parts of the site are used most. You can adjust cookie preferences through your browser settings. Declining non-essential cookies will not block you from accessing your account or making transactions.
Your account is protected by password authentication and, where enabled, a verification step tied to your registered mobile number. If you notice any access you did not authorise, contact us immediately through live chat or the published support email so we can act on your account without delay.
We keep your transaction and account records for the period required by applicable law. Once that period ends and your account is closed, we delete the data in line with our published retention schedule. You can request a copy of your data or ask about retention timelines through the support email route.
These are the questions we hear most often about this policy. If yours is not here, reach us through the live chat or support email listed on this page.
Access to ft444 and the applicability of this policy depend on your local law and eligible region. If your jurisdiction permits use of the platform, this policy governs your account from the moment it is created. Check your local legal position before registering.
We hold your registration details — name, contact number, linked wallet information — and a record of every transaction processed through your account, whether via Rocket, Upay or Bank Transfer. Log in and open account history to see your transaction record directly.
Send a written request to the support email published in your account area. State your registered mobile number and what you want corrected or removed. We will verify your identity against the account before making any change, and we keep only what law requires us to retain.
Yes. Any deposit or withdrawal processed through Rocket, Upay or Bank Transfer is recorded under your account and covered by our data handling rules. The payment service itself operates under its own terms; our policy covers how we store and use the record on our side.
After a closure request is confirmed, we remove your active data and retain only the records required by applicable law for the statutory period. Once that period ends, the remaining data is deleted. You can request details of our retention schedule through support.
We share data only with the payment processors who handle your Rocket, Upay or Bank Transfer transactions, and with authorities when the law requires it. Submit a written request through the support email route and we will provide a clear summary of any sharing relevant to your account.